Frequently Asked Questions

To schedule your free consultation, call me at (512) 593-8067 or complete the contact form below.

I’ll get back to you within 48 hours.

I accept all major credit cards and also use Venmo (Katie-Graff888), PayPay (katiegraff@gmail.com), and Zelle (katiegraff@gmail.com).

I have chosen to be an out-of-network provider to cut back time spent filing claims, making phone calls, and dealing with administrative busy-work.

Instead, I spend time outside of sessions working on becoming a better therapist for my clients. I read professional books, take continuing education courses, and research new ideas to be the best therapist I can be!

But call your insurance provider to learn more about your plan’s out-of-network benefits.

I will provide you with receipts and monthly statements so that you can file claims for reimbursement directly with your insurance provider.

You can call or set up an appointment online.

Sessions must be canceled with at least 24 hours’ notice before your appointment.

This time is reserved especially for you, so if you cancel outside that window or do not show up for your appointment, you will be billed for the full cost of the missed appointment.

Please cancel your session by telephone at (512) 593-8067 as soon as possible.

To help support you in the best way, I offer everyone a complimentary 15-minute consultation to explore what you need.

You can schedule a consultation by calling me at (512) 593-8067 or completing the contact form below.

If you’re an individual aged 16 or older, I would be happy to know and work with you.

It does not matter your relationship status, who you are, or how you identify.

Whether you are female, male, non-binary, transgender, individual or polyamorous, traditional or a same-sex couple, you are very welcome.

Yes.

Having worked with a broad range of populations over the years, I understand the complexity of sociocultural and international diversity.

I welcome all individuals of diverse backgrounds and ethnicities.

You’ll benefit most from therapy if you’re motivated to change, want to be more aware, are open to feedback, and want to maintain these changes outside of therapy.

Therapy is a long-term investment in your happiness and personal growth. As we work together, we may uncover some of the pain you have been trying to avoid.

There might be times that you’re uncomfortable and don’t feel the best after a session, but I’m here to help you tolerate this discomfort.

As we process more unresolved issues, you will start to feel better.

This usually indicates that we are doing some heavy, meaningful work. That’s when you need the session now more than ever!

Come to the session. Please tell me if you feel this way, and we can address those feelings.

Some days, we need more of a recovery session rather than a procession session.

Yes, I offer video and phone sessions.

Finding the right therapist will make you feel heard and understood.

A good therapist will give you the tools to do the work. Your feelings will be validated. They will want to check in with you, they’ll be open to feedback, and you’ll see the value in the work you are doing together.

No. I neither have a strong religious background nor incorporate religion into my therapy.

One of the benefits of couples therapy is being able to see a professional who is an impartial party. I place great importance on empathizing with both parties and remaining impartial.

I am passionate about trying to help others and making a difference in people’s lives. Providing therapy lets me do both while also giving me a healthy amount of mental stimulation.

There are pros and cons to receiving a diagnosis, and there’s no one-size-fits-all answer for everyone.

Sometimes, a formal diagnosis is required to use your out-of-network insurance benefits.

A diagnosis can be useful to communicate to other professionals, such as a primary care provider or other specialist, as it can open doors for additional support or treatment.

If you have been previously diagnosed with a mental health disorder by another professional, it is helpful for me to know more about that. I may ask you if you would be willing to sign a release of information authorizing me to gain access to previous records. Knowing your history is important so I can better understand you and offer you the best treatment.

For many, though, a diagnosis may not be necessary, and I do not have to assess and assign one.

We can work together and determine if a diagnosis is needed or beneficial for you.

I have a bachelor’s degree in psychology and a master’s in clinical psychology.

No.